Return & Exchange Policy

Your satisfaction is our priority. Read our simple return and exchange guidelines.

Last Updated: January 1, 2024

Hassle-Free Returns & Exchanges

We want you to love your Kolhapuri Chappals. If you're not completely satisfied, we're here to help.

Return Policy

We accept returns within 7 days of delivery for eligible items. To be eligible for a return, your item must be:

  • Unworn and unused
  • In original condition with all tags attached
  • In original packaging
  • Free from any damages, odors, or alterations

7 Days Return Window

Returns accepted within 7 days of delivery

Full Refund

100% money back on eligible returns

Easy Pickup

Free pickup for eligible returns

Exchange Policy

Need a different size or color? We offer easy exchanges within 14 days of delivery.

  • Size exchanges are completely free
  • Color exchanges subject to availability
  • Exchange shipping is on us
  • Exchange request can be made within 14 days

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalized chappals
  • Items marked as "Final Sale"
  • Items damaged due to misuse or wear
  • Items without original tags or packaging
  • Items returned after 7 days

How to Initiate a Return

Follow these simple steps to return your item:

1

Login to Account

Go to My Orders section

2

Select Order

Choose the order containing the item

3

Request Return

Click "Return Item" button

4

Schedule Pickup

Select convenient pickup date

Refund Process

  • Refunds are processed within 5-7 business days after pickup
  • Amount refunded via original payment method
  • Shipping charges are non-refundable (unless damaged/defective)
  • You'll receive email confirmation once refund is processed

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately:

  • Take clear photos of the damage
  • Contact us within 48 hours of delivery
  • We'll arrange for replacement or full refund
  • Return shipping costs covered by us

Size Exchange Guidelines

Check Size Chart

Refer to our detailed size guide before ordering

Consult Support

Chat with our experts for size assistance

Free Exchange

First size exchange is completely free

Need Help?

Our customer support team is here to assist you with any questions about returns or exchanges.